Frequently Asked Questions

How much do your services cost?

All listed prices below are in Canadian Funds. Translations are charged per word, and the cost varies according to the volume and content, on average CAN$0.26/word. Rush deliveries (24 hour deadline) cost an additional 30%. All translations include professional proofreading and QA checks. Further, our CAT tool SDL Trados runs a report that breaks down fuzzy matches. With the aid of a Translation Memory, we are pleased to provide our clients with reduced rates for fuzzy and exact matches for subsequent versions of a similar document. Interpretation services are generally charged an hourly rate of CAN$160/hour. Dubbed interpretation is charged by the length of the audio clip, on average CAN$120/audio hour. Transcription is charged by audio hour, on average CAN$98/audio hour. Voice Over is generally charged by a flat rate per project, or by audio hour. A 5 minute Voice Over project, for instance, generally costs CAN$250. Subtitles are charged by audio minute, on average CAN$6/minute, while captions cost on average CAN$2/minute. Our Virtual Assistant services largely vary in cost, depending on our mandate. We may charge by the hour or a flat rate per project, depending on your needs. We may also charge a flat rate per week or per month. We do not charge any fees to administer oaths for our clients. We also do not charge any extra fees for certified translations. All orders are subject to a minimum fee of CAN$50. See Payment Terms and Conditions in the FAQ section for more information. Get in touch with us for a quote or for additional inquiries!

Is there a minimum order?

There is no minimum order, however, all orders are subject to a minimum fee of CAN$50. Orders exceeding CAN$50 are charged according to the service that is provided, the deadline, and the volume. See How Much Do Your Services Cost in the FAQ section for more information about pricing and get in touch with us for a quote!

Do your prices include Taxes or VAT?

Gen-X Translation Services operates in Quebec, Canada and is a registered business for the GST (5%) and QST (9.975%). Hence, we do charge GST/HST and QST for all the services offered to our clients in Quebec and elsewhere in Canada, while our services are zero rated for our clients outside Canada.

What are your payment terms and conditions?

For large projects, we generally require a 50% down payment before starting the project. All final payments are due within 20 calendar days after the invoice date. Rush deliveries (within 24 hours) cost an additional 30%. We offer a 10% discount for invoices settled within 24 hours. We also charge 6% interest for unpaid invoices. (Interest is calculated per day as of the 21st day after the invoice date). We are pleased to offer an additional 10% referral discount. All invoices may be settled by bank transfer or by cheque.

What can you translate?

Gen-X Translation Services generally caters to tech companies and the high-tech industry, including start-ups and entrepreneurs. Hence, we offer specialized translation for IT which covers countless types of documents that may require translation, such as technical translations for software security requirements or licence agreements, product specification sheets etc., and general translations for manuals, user guides, and all sorts of corporate documents. There truly is no limit to what we can translate for IT and the tech field. Get in touch with us for a quote or for more information.

Can you translate my website?

Today's marketplace is global! We can translate your website so you can reach your utmost potential by inviting a wider audience. We can translate your website into French or English. While these languages are widely used in many countries, we can also localise your website to specifically target a French Canadian or English Canadian market. Get in touch so we may assess your needs.

Is it possible to maintain the page layout?

Unless we are advised otherwise by our clients, all our translations are delivered with the exact same page layout as the source text that we are assigned. To elaborate, we can translate and deliver documents in several formats, the most common are DOC (or DOCX), XLS (or XLSX), PDF, PPT. If a document is in the format of a graphic design, such as PNG, AI, PSD, TIF, GIF, JPEG, and so on, we may need the assistance of a graphic designer and an additional cost may be incurred. Get in touch with us and we will be pleased to assess your needs.

Are all your translations certified?

Certified translations are necessary for official documents, such as birth, death, or marriage certificates. Other official documents may be identity documents or academic transcripts. Most countries require that such official documents be certified, in other words, translated by a certified translator. While we generally specialize in technical and general translation for IT and the tech field, which essentially do not need certification, we are also qualified to offer certified translations for our clients as well as administer oaths for our local clients in the Greater Montreal Area, Canada. Whether you need a translation to be certified or not, do know that our qualifications as certified professional translators are an added value to your translations, regardless of their nature. Get in touch with us for a true professional translation focused on quality.